Avertra Uses Low-Code to Drive Customer Satisfaction Avertra Uses Low-Code to Change the Way They Work and Drive Customer Satisfaction
Avertra Uses Low-Code to Change the Way They Work and Drive Customer Satisfaction
Matt Daniels, Director of Engineering at Avertra, focuses on providing secure and advanced technological solutions to assist utility companies in delivering smooth utility service experiences to their customers. Daniels leveraged on the Mendix low-code platform to not only develop a new system that enhances the way customers interact with utility providers but also to transform the way his team builds new solutions. Daniels and his team used the Mendix platform to build MiCustomer, a customer lifecycle engagement system that seamlessly provides self-service portals for customers to make immediate utility payments and digitizes operational requirements for utility companies. By using Mendix, Daniels successfully reshaped the way his developers delivered digitalized solutions for utility companies and created engaging service experiences, which met to customer requirements in productive and scalable manners.
Learn how Daniels supercharged his team, built a winning system to improve customer satisfaction and accelerated Avertra’s development processes to support utility companies with the supportive functionality of Mendix low-code in the article below.